RETURNS: If you believe your products are defective you must contact Kelly Herd Jewelry immediately. All sales are final. Kelly Herd Jewelry will gladly repair or replace any jewelry that has a manufacturing defect up to 30 days from date of purchase. You must call for a Return Authorization Number. Special order and closeout items are not exchangeable. Returns will not be accepted if products have been used, worn or damaged. Return all merchandise in its original condition and packaging with original invoice and Return Authorization Number. Special order items and close out items are not returnable Package merchandise must be insured, packed securely, and marked “Attention Customer Service” with the return authorization number marked clearly on the outside of package. Refused or undeliverable merchandise will be charged all shipping and handling cost plus a 20% restocking fee. Kelly Herd Jewelry is not responsible for freight charges to return authorized damaged goods. Subject to conditions, a 20% restocking fee will be charged on returned orders. Special order items and close out items are not returnable.